What is an "incident"?
An incident is a single question or problem that can be solved by isolating its root cause. If the cause of your problem is failing hardware, Austin PC can also schedule dispatch appointments over email.

How do I purchase Email Support?
Go to the webform located at http://austinpc.com/tech_portal.php Monday through Friday (excluding holidays). You may use VISA or MasterCard. Checks and money orders are also accepted, but must be received before troubleshooting can begin.

Mail payments can be sent to: